Privacy Policy

Last revised: April 18, 2021

Q&A Innovations Online Ltd. (“Q&A”) takes data privacy seriously. Please read this privacy policy which explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.

This Privacy Policy applies as between you, the User of this Web Site and Q&A, the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

Our website address is: https://qacanada.ca/

What personal data we collect and why we collect it

Without limitation, any of the following Data may be collected thru Google Analytics:

  • name;

  • contact information such as email addresses and telephone numbers;

  • demographic information such as post code, preferences and interests;

  • address (automatically collected);

  • web browser type and version (automatically collected);

  • operating system (automatically collected);

  • a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and

  • Cookies information (see clause below).

Cookies

If you visit our registration page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, in cases where the option to log in exists, we will also set up several cookies to save your login information and your screen display choices. If you select “Remember Me”, your login will persist until you clear your computer’s cache. If you log out of your account, the login cookies will be removed.

IP Address

When visitors visit the site we collect a visitor’s IP address and browser user agent string to help spam detection and site analytics.

Media

If you upload an image(s) to the website, when such an option exists, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

The pages or articles on this site may include embedded content (e.g. videos, images, articles, external links, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Collected

Any personal Data you submit will be retained by Q&A and/or CMS (Customer Management Software) for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained indefinitely only by Q&A.

Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties, other than specific partners that have been selected to directly or indirectly provide you with the service for which you are signing up. This includes our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) which sets out the ground rules for how businesses subject to Canadian law must handle personal information in the course of commercial activities. 

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;

  • improvement of our products / services; and

  • transmission by email or SMS of promotional materials that may be of interest to you;

  • contact for market research purposes (user feedback, testimonial, etc.) which may be done using email, telephone, SMS or mail. Such information may be used to customize or update the Web Site to better serve you.

Controlling Access to your Data

Wherever you are required to submit Data, you will be given options to opt-out anytime upon request.  In addition, Q&A will adhere to your right to access your Data in accordance to BC’s Freedom of Information and Protection of Privacy Act (FIPPA).

If you upload images (i.e.: profile photo) to the website, should the option be available, if you have any concern, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website might be able to download and extract any location data from images on the website.

How long we retain your data

For users that register through this website, we also store the personal information they provide in their user profile, if such an option is given to users.  All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Website visitor traffic is checked through an automated spam detection service and hosted on either or both Q&A website hosted secure servers or on CMS data centres, which may be stored in Canada or abroad.

Security

Data security is of great importance to Q&A and to protect your Data we have utilized online services that put in place procedures to safeguard and secure Data collected online to ensure a positive user experience and address potential distributed denial of service attacks and similar threats.

Changes of Business Ownership and Control

Q&A may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted, you will be given the choice to have your Data deleted or withheld from the new owner or controller.

Changes to this Policy

Q&A reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

Contacting Us

If there are any questions regarding this privacy policy you may contact us on our Support Page