Terms of Service & Refund Policy

1. Enrollment & Access

  • By purchasing a course, learners agree to:

    • Use materials only for personal/professional development (no redistribution).

    • Provide accurate information during registration.

  • Accounts are non-transferable.

2. Payment & Pricing

  • Fees are listed in CAD and must be paid in full before access is granted.

  • Prices may change, but existing enrollees are locked into their rate.

3. Refund Policy

  • Full refunds are available within 7 days of purchase, provided:

    • No more than 20% of course content has been accessed.

    • No certificates or completion badges were issued.

  • No refunds after 7 days or if >20% of content is consumed.

  • Refunds processed within 14 business days via original payment method.

  • Exceptions: Refund requests due to technical failures (e.g., unusable platform) will be reviewed case-by-case.

4. Course Access & Expiry

  • Learners retain access for 12 months from purchase date.

  • Extensions may be available for a fee.

5. Conduct & Termination

  • We reserve the right to remove participants for:

    • Sharing login credentials.

    • Harassing instructors/other learners.

    • Violating intellectual property rights.

  • No refunds for terminated enrollees.

6. Disclaimers

  • Courses are non-credit professional development and do not confer formal accreditation.

  • Results are not guaranteed—success depends on learner effort.

  • We may update course content without notice.

7. Limitation of Liability

  • We are not liable for:

    • Indirect damages (e.g., lost business opportunities).

    • Technical issues beyond our control (e.g., internet outages).

8. Governing Law

  • Governed by British Columbia laws. Disputes must be filed in BC courts.

Need help?

Contact us at support@qacanada.ca for questions related to refunds and returns.

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